Question: Why get your profile picture digitally retouched?
Answer: There are many reasons you might want to get your profile picture retouched. A great profile picture can give you:

• • More confidence
• • A better first impression
• • More attention
• • Better career prospects (for sites like LinkedIn)

Question: What is photo retouching/editing and is it really necessary?
Answer: The answer is yes, if you are serious about investing in yourself, becoming a model, or looking good on photos, then you will need material that is EXTRAORDINARY! In fact, all images you see in magazines, TV, and the Internet are retouched.

Question: Do you retouch photos for businesses?
Answer: We have specifically aimed to produce high impact material for all types of models in the entertainment business regardless of where they are in their career. We can retouch/edit images & photos for all things online including:

• • Business & personal websites
• • Website banners & adverts
• • Model/actor/artist portfolios
• • Presentations
• • Flyers, brochures, business cards
• • CD/DVD covers, photo albums
• • Online dating photos

Question: What are the benefits of getting images retouched
Answer: Retouching images, while controversial, does offer benefits to the advertiser. No one's skin is crystal clear--when advertising a cosmetic product, retouching an image can create the look of flawlessness. Retouching can make a model's hair glossier for a shampoo ad or a model thinner for a clothing ad. All these manipulations are done to try to get a consumer to purchase the advertised product.

Question: My product photographs didn’t come out that good? Can you help?
Answer: That's where Fixarphoto’s team excels. They can alter the lighting, change the product colour, or place your goods in a location where they look like a million dollars. Subtle reflections create the look of a high-gloss surface; drop shadows add depth, while glinting surfaces and sparkling highlights create a mood of luxury. It's all about giving your customers something they can't resist.

Question: Do you have retouch property photos?
Answer: Fixarphotos offer a quality service aimed at property professionals such as estate agents, letting agents and auctioneers as well as private individuals selling or renting property. In today's competitive market, it makes sense to give your property for sale every possible advantage when buyers/renters are short listing for viewings. The photos of your property for sale are one of the most important factors for buyers.

We deliver distinctive, memorable and effective property photo enhancement and picture editing solutions for your property photographs.

Question: How do I place an order, and when will I receive it?
Answer: Simply upload your chosen photo from your computer or email us your photos. Upon acceptance of payment we will start working on your photo which you will receive by email within 1- 3 working day depending on the work required on your image.

Question: Can I upload more than one image at a time?
Answer: If you have more than one image, you need to email us and we will provide you with FTP account where you can upload more images at one time.

Question: What is the maximum image size I am able to upload?
Answer: The maximum image size is 2 MB or mega bytes but this only applies for the first image. Once you enter your personal email address and upload the first image, you automatically have member access where you can upload images up to 10MB in size. However, we can always make exceptions for our customers but for that you will need to contact us if you have images exceeding 10MB.

Question: What format should the photos be?
Answer: We accept the following formats: jpg, jpeg, gif, png and tiff formats. For RAW images and other formats contact us.

Question: I don't have a digital photo to upload, can I send you a photo through the post?
Answer: Unfortunately we only take images that can be uploaded digitally. If you have printed photograph you could scan it and then upload it from your computer. For this you will require a scanner. If you don't own a scanner then you can either visit your nearest photo processing labs or supermarkets offering photo processing.

Question: Photo privacy and confidentiality | Who gets to see my photos?
Answer: Only those who are directly working on your photo will have access and we track access rights. All photos you upload on Fixarphotos.com are kept strictly private and are not accessible to anyone outside of Fixarphotos.com.

Question: My finished photo doesn't look like I thought it would. What can I do?
Answer: Get in touch with us straight away. It's possible we misinterpreted your instructions, or there may be some limitations due to the content or quality of the original image. We are always happy to help you achieve the perfect photo!

Question: Do I get any discount on getting my image retouched?
Answer: If you have more than 10 images to get retouched then we give a special discount. You need to email us a sample of your photo and the number of photos you need to get retouched to get our bulk photo discount.

Question: What is the turn around time? How long does it take to get my images back?
Answer: The turn around time is usually 2-4 working days. Members of the photo editing team starts working on your image(s) as soon as you make the 50% payment. So the quicker we get your order and the payment, the faster you will receive your image.

Students receive up to 10% discount.

Question: How can I get offer updates from Fixarphotos.com?
Answer: You can join our Twitter page or Facebook page to get the updates on our special offers and discounts.

Question: Is it free service on getting photos retouched on Fixarphotos
Answer: We do not provide any free services. You have to make 50% payment before we start retouching your photos. You will receive your watermark image for approval. Once approved, you make the final 50% payment and receive your retouched photo(s).

Question: How do I make the payment?
Answer: Once you upload your photo you will get to the PayPal page. If you have a PayPal account you can pay through that. If not you can use the credit card service.

Question: What if I do not want to upload my photos through the website?
Answer: You can always email us your photos via email if you wish.

Question: As a startup freelance Makeup Artist I am working on building my portfolio. I currently need help from someone that can help me take my portfolio from ordinary to the extraordinary. would you be able to tell me prices etc?
Answer: We would be able to advise pricing depending on your answers and are confident that our retouching team is quite capable of enhancing your photos digitally and improve your portfolio immensely. We all know how difficult it is in the beginning therefore in order to help you to the point where we are happy in investing sufficient time on your portfolio, we would try our best to give you discount compared to our prices on the website. To work out pricing we would need to know a few things:

• • The total number of photos you want us to work on
• • The type of work that needs to be done (retouching, manipulation, restoration - please visit our site for examples for each category)

Question: I held a photoshoot with a professional photographer in a studio on Tuesday and got some beautiful pictures from it. I wanted to have around 25 images retouched and some of them literally just needing skin to look flawless, then a few close ups that need the makeup strengthening as I think the flash hasn't done the photo justice and whilst in person the makeup was strong it isn't relayed in the picture, and with a couple I just needed the white background to not look so bright.

So with that in mind, I have been on your website and if I wanted all 25 images retouched would you be able to help me out a little? Also in terms of time frames how long would it take before I could get the images back?

Also in terms of time frames how long would it take before I could get the images back?
Answer: We retouch 25 photos according to your specifications and are willing to charge you (negotiated amount) per photo as opposed to the standard rate per photo. We focus on quality that would help build our reputation online and offline.

Please note that payment must be made before we work on any projects. We will send you an invoice once you confirm the above. If you agree to the terms, please let us know and once payment is received successfully we will send you a link where you can upload your photos directly or you can email them to us.

For 25 photos we take between 48 to 72 hours depending on the number of projects we have on the day.

Question: Do you accept raw images? What requirements do you have in terms of photo size, resolution etc?
Answer: We accept raw images as well Jpeg, PNG, GIF & SVG formats. Please note that low resolution images tend to look pixelated and therefore does not reflect quality. A minimum resolution of 300 dpi (dots per inch) is required. Not just the resolution, but the actual photo size should be considerably high. For example, a 300 dpi resolution image with dimensions of 4.5 by 6 cm is not actually a high quality image compared to the same image with a 300 dpi image with dimensions of 10 by 25 cm. The higher the image width by height, the better.

Question: If there are little bits that I want edited after you send me the images, Will I be able to ask you to do that for me?
Answer: In the beginning we always ask our clients to specify as much as possible what they want for every single image rather than having to email back and forth requests that may seem reasonable at the time. Please bear in mind that it is not a work in progress but rather the final work itself.

We only accept requests within reason, for example light retouching on the images rather than having to redo the image. As long as specific instructions are given according to your preference, we will be able to meet your expectations.

Below are examples of clear and precise instructions given in the past by actual clients (name, price and specific details removed for obvious privacy reasons):

• • Image 10 - fine lines under the eyes need removing, overall sharpening and fine line and darkness under eyes removed.
• • Image 12 - Please make this image sharper including the skin around the lip; mouth and nose smoother - also the really fine lines and darkness under the eyes to be removed - just so the pic looks sharp and clean
• • Image 13 - Kindly get the random strand of hair on the arm smoothed out/removed Under right eye brow - also can we get the skin smoothed/highlighted as it looks a bit stubbly?
• • Image 15 - sharpen blue on eye and bring some of that blue under the eyes too
• • Image 17 - smooth away lines on neck - strengthen cheek contour and blue on the eyes
• • Image 18 - fine hair removed off face and neck smoothening out
• • Image 19 - please remove the blurred sides - and fine hairs across face- smooth
• • Image 25 - please remove fine line hair across face and fine lines under eye

Examples of vague, confusing intstructions:

• • Image 25 - This pic looks a bit washed out? Could I have the colour back in this pic so that its warmer?
• • Image 42 - I need the lips to be redder

From the above, as you can see "warmer" or "redder" are vague words and the solution would be to say exactly what colour you would like and where. One of our clients was kind enough to actually use lines and circles to point out exactly where and what needed changing and all these notes where on the image itself.